It is possible to register multiple LiveShell series devices to a single Dashboard account and those devices are managed via unique device IDs (to check device ID see this link).

As each device ID is a long string of numbers and letters, naming each device makes it easier to individually identify them.

1. Access Dashboard and select a target device.
   
2. Click [Settings]
   
3. Click [Device name setting]
   
4. Enter a name and click [Save]
   

About setup/accessories

• LiveShell PRO supported framerates and resolutions

• LiveShell PRO bandwidth requirements

• Network requirements for LiveShell PRO

• Using LiveShell PRO in a closed local network

• Using audio/video input converters

• Using HDMI splitters

• 5GHz Wi-Fi support

• Using mobile Wi-Fi routers

• Live streaming while teathering

• Using 3G / LTE USB modem

About settings

• How to get PIN for initial registration

• How to name devices to individually identify each device

• How to delete an unused device ID

• How to change language

About live streaming

• Live streaming to unofficially supported services

• How to broadcast to Facebook Live

• How to broadcast to a YouTube Live backup server

• Broadcasting to Ustream with RTMP URL and stream name (stream key)

• About live streaming delays

• Live streaming does not start when “READY” is displayed on LCD

• Enable/Disable auto broadcasting when online

Other

•  How to initialize LiveShell PRO

• How to force shutdown LiveShell PRO

• How to check LiveShell PRO MAC address

• How to check the current LiveShell PRO firmware version

• How to check device ID

• How to check DHCP or static IP address

• Purchasing LiveShell PRO accessories

• Cable specifications for AV-OUT

• Using unofficial AC adapters

• Using unofficial wireless LAN adapters

• There is no button to update firmware even if update notification is shown on Dashboard

LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell PRO fails to connect via Wi-Fi and the error message “Wi-Fi error” appears on the device screen.

Please check the following guide if “Wi-Fi error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
If you want to connect to 5GHz Wi-Fi network, please check you have firmware version Rev.3769 or later and you are using the Official 5GHz/2.4GHz USB Wi-Fi adapter

LiveShell PRO originally did not support 5GHz Wi-Fi (IEEE 802.11 a/n/ac). It is required you update the firmware to Rev.3769 or later and use the Official 5GHz/2.4GHz USB Wi-Fi adapter.

<Point 3>
Please check the SSID and password are correct

“Wi-Fi error” will occur when the wrong SSID or password is entered.

<Point 4>
Please wait a few minutes and try connecting again

If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “Wi-Fi error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “Wi-Fi error” is displayed.

LiveShell PRO will try to connect to a saved wireless or wired LAN to go online.

There may be situations where LiveShell PRO fails to connect and the error message “DHCP error” appears on the device screen.

Please check the following guide if “DHCP error” is shown.

<Point 1>
Make sure you have the latest firmware.

If you do not have the latest firmware, please try updating and then check if the problem is resolved.
For information on how to check and update firmware, see the following links.

*How to check the current LiveShell PRO firmware version
*Firmware update

<Point 2>
Please check the SSID and password are correct

“DHCP error” will occur when the wrong SSID or password is entered.

<Point 3>
Please wait a few minutes and try connecting again

If LiveShell PRO sometimes succeeds in connecting and sometimes displays an error message. The problem may possibly be caused by temporary network issues.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

• “DHCP error” is displayed on the LCD.
• You have already checked the points above.
• When the problem first happened and any other solutions you have tried.
  (e.g.) The problem happened 3 days ago and has not been solved yet. I tried 10 times using different routers and always “DHCP error” is displayed.

Normally there is a button on Dashboard to update firmware when new firmware is available.

However in certain situations there is no update button shown on Dashboard.

If updating from Dashboard is not available, please update firmware via the device menu. Please see this link for more details.

A delay from several seconds to a few minutes can occur between the LiveShell PRO video input and preview display Dashboard or live video stream.

This delay is caused by RTMP server processing, network routing between LiveShell PRO and the RTMP server and the physical location of each server in the route. The delay is unavoidable and cannot be made shorter by changing settings on LiveShell PRO or Dashboard.

“READY” means that LiveShell PRO is working as an RTSP server and waiting for access from an RTSP client.
So please access the LiveShell PRO broadcasting URL from an RTSP client.

If you need to purchase or want to replace lost LiveShell PRO accessories (HDMI cable, setup cable, AC adapter, battery or Wi-Fi dongle) they are sold at the Official Cerevo Store.

Worldwide shipping is available and shipping costs will be displayed during checkout.

It is possible to change which action LiveShell PRO takes when first online.

If LiveShell PRO is online

1.Make sure the home screen is displayed on the device. The home screen has a power icon and a spanner icon.

2. Press the upper right button and go to “Broadcasting”.

3.Select “After online” and press the upper right button.

4. Select Auto Broadcast/Stay Stopped/Auto Pause

If LiveShell PRO is offline

1. Make sure the home screen is displayed on the device. The home screen has a power icon and a spanner icon.

2．Press the upper right button, then go to “Configuration”.

3. Select “Broadcasting” and press the upper right button.

4.Select “After online” and press the upper right button.

5. Select Auto Broadcast/Stay Stopped/Auto Pause

An RCA cable (Male to Male/3.5mm 4 pole plug ) must be used to enable the LiveShell PRO AV-OUT.
Pin assignment from the head is L/R/GND/VIDEO.
*Cerevo does not sell AV-OUT cables, please check with your AV cable supplier.