Device button operations do not work

There may be situations where LiveShell X will lock up and you can not operate via the unit buttons.
Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team ( and include the following information.

  • Any actions you did immediately before your LiveShell X locked up.
  • That you have already tried a force shutdown but the problem was not resolved.