Back light turns on but nothing is displayed on LCD

LiveShell X should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell X completes the following steps.

  1. Turns on back light
  2. Displays Cerevo logo.
  3. Displays LiveShell X logo
  4. Checks network access

There may be cases where LiveShell X hangs when displaying the Cerevo or LiveShell X logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team ( and include the following information.

  • At which point the LiveShell X hangs.
  • That you have already tried a force shutdown but the problem was not resolved.