There may be situations where LiveShell X will lock up and you can not operate via the unit buttons.
Please attempt a force shutdown (see this link) and check if the problem is resolved.
If you cannot solve the problem
Please contact our support team (email@example.com) and include the following information.
- Any actions you did immediately before your LiveShell X locked up.
- That you have already tried a force shutdown but the problem was not resolved.