Device hangs after displaying “Cerevo” or “LiveShell PRO” logo

LiveShell PRO should turn on after pressing the upper left button and holding it 5 seconds if the battery is charged or the AC adapter is connected.

During startup LiveShell PRO completes the following steps.

  1. Turns on back light
  2. Displays Cerevo logo.
  3. Displays LiveShell PRO logo
  4. Checks network access

sample

There may be cases where LiveShell PRO hangs when displaying the Cerevo or LiveShell PRO logo. Please attempt a force shutdown (see this link) and check if the problem is resolved.

If you cannot solve the problem

Please contact our support team (support-global@cerevo.com) and include the following information.

  • At which point the LiveShell PRO hangs.
  • That you have already tried a force shutdown but the problem was not resolved.